Frequently Asked Questions
How can my business benefit from partnering with Vasco?
Partnering with Vasco can support your business growth by enhancing your visibility and improving customer engagement. The platform promotes subscription purchases, streamlines payments, and improves customer and marketing management, allowing you to focus on delivering amazing customer services. Vasco helps to expand your reach, track customer behavior, and maintain ongoing customer connection, contributing to business and revenue growth.
What types of businesses can benefit from Vasco?
Vasco is suitable for businesses in the wellness, fitness, and lifestyle sectors, such as personal trainers, dieticians, sports clubs, physiotherapists, and wellness centers. More sectors will be included soon. Whether you are a freelancer or an established business with staff and venues, Vasco provides a tailored solution to optimize your operations and improve connection to your customers.
Can I add multiple locations of my business to the platform?
Yes, Vasco allows you to easily add and manage multiple locations under one account, giving you full control and seamless oversight of all your business locations in a centralized platform. The Growth plan supports multi-location management, while the Growth Plus plan offers enhanced scalability for businesses with broader location needs.
Do I need technical expertise to use Vasco’s platform?
No, Vasco is designed to be intuitive and user-friendly, with no technical expertise required. The platform allows you to manage subscriptions, promote products and services, receive payments, and track customer interactions without needing IT support. All you need to use is your Vasco Partner Portal.
Is there an initial set-up cost to get started with Vasco?
No, Vasco operates on a zero-initial investment model, meaning there are no upfront costs. Its subscription-based structure allows businesses to begin benefiting immediately, making it a viable option for small businesses and freelancers who aim to streamline operations and grow their customer base.
How can I create subscription packages for my customers?
Creating subscription packages is straightforward with Vasco’s platform. You can define various subscription packages based on service items, duration (monthly or yearly), and pricing. The platform allows you to customize package details to suit your business needs and customer expectations.
Does Vasco provide any marketing tools to help promote my business?
Yes, Vasco provides marketing tools to help you promote your business. You can set up push notifications to engage with your customers, keep them informed about your services, and encourage repeat business. These tools help you stay connected with your customers effortlessly.
Can I track the performance of my business on Vasco?
Yes, Vasco offers comprehensive analytics tools to help you track customer behavior, subscription trends, and financial performance. You can access detailed reports on service usage, revenue, engagement metrics, and subscription sales. These insights empower you to make informed decisions, evaluate business performance, and optimize your offerings for growth.
What support resources are available for new users of Vasco?
Once you're onboarded in the Vasco Partner Portal, our team is here to support you every step of the way. If you need any assistance, simply reach out to us at help@vasco.life, and we’ll be happy to help.
What happens if I forget my password?
If you forget your password, click the 'Forgot Password?' link on the login page of the Partner Portal. Enter your email address and submit the request. You will receive a temporary password to login and reset your password.
Can I cancel my subscription with Vasco?
Yes, you can cancel your subscription at any time. Vasco’s subscription model is flexible, and you have the option to discontinue the service if it no longer meets your business needs. However, we encourage you to contact our support team for assistance (help@vasco.life) and to explore how we can address any concerns before making a final decision.